>>
Opportunities in the IBM CRM/BTO Contact Centre EMEA in Greenock
>> IBM Greenock - Technical Support Specialists
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| Italy, Spain, Germany,
Belgium, Ireland, Portugal, Switzerland, The Netherlands, France,
Austria, Norway, Sweden, Finland or Denmark. No matter where the caller
is from, the call will be answered and dealt with in the customer's
own language by the IBM CRM/BTO centre in Greenock Scotland. |
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| IBM’s centre
in the Spango Valley, Greenock |
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IBM’s CRM/BTO
(Customer Relationship Management and Business Transformation Outsourcing)
centre at Greenock provides a range of services for IBM’s customers
and internal departments.
IBM is justifiably proud of the fact that the centre is truly multilingual,
offering the customer a choice of 12 languages to communicate in.
Over the coming months we will be recruiting enthusiastic people to
join the team and to take part in the continued success of IBM Greenock.
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IBM’s CRM/BTO
(Customer Relationship
Management and Business Transformation Outsourcing) centre |
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Are you ready for the chance to live in Scotland and work in one of
the finest customer service centres in Europe? If you have the core
skills of fluency in a European language (in addition to English),
Customer Service experience, computer literacy and the enthusiasm
to make your contribution to the IBM customer service experience,
please APPLY
NOW. For further details read on, |
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“What do I get from the experience?”
- The experience working with one of the world's
leading IT companies
- The opportunity to learn new skills and experiences,
working in many different departments at the Greenock centre
- A chance to gain the ECDL qualification (European
Computer Driving Licence)
- Genuine career development opportunities with individual training and development
log books and development plans
- Starting salary of £13,000 - £15,000
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A pleasant working environment with
lots of daylight awaits you at Greenock |
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- Free flight to Scotland
- £300 cash assistance with your relocation
expenses
- £400 interest free loan
- 11 nights free hotel accommodation whilst you find
long term accommodation
- Assistance with every aspect of your relocation
- A chance to win recognition awards in the regular
competitions
- 20 days paid holiday, plus public holidays
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>> Frequently
asked questions about living and working in Greenock
>> Find
out more about the different departments you may get to work in
>> Job
Description
>> APPLY
NOW |
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IBM Greenock - Technical Support Specialists
This is a fantastic opportunity to build on your IT skills with IBM
in their European Customer Service Centre in Greenock, Scotland. Technical
Support Specialists take calls from IBM's customers, business partners
and employees from all over Europe. Your main responsibilities will
be:
- To deliver e-Support via the phone, fax and email.
- To deliver 100% total customer satisfaction.
- To create and maintain complete and accurate call
history using our call management database.
- To take total ownership of the customers' problems.
- To contribute to the overall team goals and objectives
and assist colleagues to ensure that the collective objectives
are met.
If you are able to speak German fluently and have
good English skills then this may be the position you have been looking
for. If you have an interest in Technical Support with proven Hardware
and Software PC Skills, work well in a team and have good communication,
listening and organisational skills then we would like to hear from
you. Prior experience of working with customers would be an advantage.
Employed by Manpower you will be required to work a 37 hour week around
the following shifts: 0800 to 1600, 0900 to 1700, 1200 to 2000 and
1700 to 0100. The salary offered is £15,000 per annum
with a review after 6 months and subject to satisfactory performance.
To make your move easier we are offering a relocation package of £1000
to cover your expenses in addition to a flight to Scotland and two
weeks hotel/B&B accommodation (one week if relocating from within
the UK).
This really is a fantastic opportunity to experience the beauty of
Scotland whilst developing your customer service skills. If you fancy
learning to play the bagpipes whilst making friends with people from
all over Europe... PLEASE
APPLY HERE!
LINKS:
>> The
Official Site of Scotland's National Tourism Board - www.visitscotland.com
>>
The Highlands of Scotland - www.visithighlands.com
>> Nights
Out website - www.nights-out.com
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